Refund Policy

This page sets out exactly when and how you can request a refund for the Magyar IPTV Pro service. It complements section 4 of our Terms & Conditions.

⚠️ Note to the site owner: This document is a general template. Have it reviewed by a lawyer before publication and align it with your actual payment and withdrawal practice, as well as with Hungarian Government Decree 45/2014 (II. 26.) on consumer contracts.

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1. Test first, pay later

The best way to avoid a refund request is to try the service before you pay. Every prospective customer gets a 24-hour free trial covering the full channel line-up. During the trial you see the real quality on your own connection and your own device. You can request one from the contact page.

2. When a refund applies

We issue a refund in any of the following situations:

  • We were unable to activate the service on your side after payment.
  • A persistent technical fault occurs that our support cannot resolve within 72 hours.
  • The package delivered differs materially from what was presented at the time of purchase.
  • You were charged twice, or an incorrect amount was charged due to an administrative error.

3. When a refund does not apply

We cannot issue a refund in the following cases:

  • The buffering is caused by your own internet connection (insufficient bandwidth, weak Wi-Fi, ISP throttling). We run the diagnosis together following our troubleshooting guide.
  • You did not cooperate with troubleshooting, or did not respond to support within 7 days.
  • You have used more than 50% of the subscription period.
  • The access was shared with a third party, which breaches section 5 of our Terms & Conditions.
  • Simple change of mind after having used the 24-hour free trial.

4. How to request a refund

The process has three steps:

  • Step 1 — Email contact@magyariptvpro.com with the subject line "Refund request".
  • Step 2 — Include the email address or username tied to the subscription, the purchase date, and a short description of the problem.
  • Step 3 — If it is a technical fault, we run a short diagnosis with you. If it cannot be resolved, we start the refund.

5. Deadlines and processing

  • Request window: 14 days from the date of purchase.
  • Response time: we acknowledge the request within 48 hours.
  • Processing: 5-10 business days after approval.
  • Method: refunded to the original payment method.

6. Cancelling a subscription

Our subscriptions do not auto-renew and we do not store card details, so there is nothing to cancel: access simply ends on the expiry date. We cover this and other common questions on our FAQ page.

7. Contact and dispute resolution

For refund questions you can reach us at contact@magyariptvpro.com or through the contact page. As a consumer you have the right to turn to the conciliation body competent for your place of residence. For how we handle personal data, see our privacy policy.